Refund policy

Returns & Refunds

Every LUMIVYN NAILS set is handmade and shipped new and unused. Please review the design, shape and size information carefully before ordering.

Change of mind and fit

Except where required by applicable law, we do not accept returns or exchanges, or provide refunds, for a change of mind, a size or shape selected by the customer, or a personal style preference. This does not limit any non-waivable consumer rights, including rights relating to goods that are faulty, damaged, incorrect, incomplete or not as described.

Faulty, damaged, incorrect or incomplete orders

If there is a problem with your order, email linke212121@gmail.com with your order number, a description of the issue and clear photos. Please contact us within 7 days of delivery where possible so we can investigate promptly. This request does not shorten or remove any rights or time limits provided by applicable law. We will review the issue and provide any remedy required by law.

Cancellation and parcels in transit

If you need to request a change or cancellation, contact us as soon as possible before dispatch. Once the carrier has accepted the parcel, we generally cannot stop or recall it, and a tracking number or an in-transit scan alone does not qualify an order for a change-of-mind refund. This does not affect your rights if an order is lost, not delivered, faulty, or delayed beyond the time promised, or any other remedy required by applicable law. If we cannot dispatch an order within the promised time, we will contact you with the options required by law.

Returns and refunds

Please contact us before sending anything back. If a return is appropriate or required, we will provide instructions and the return address. Return shipping costs will be handled as required by applicable law. Approved refunds will be issued to the original payment method; processing time may depend on your payment provider.

Nothing in this policy excludes, restricts or modifies consumer rights that cannot lawfully be excluded.